Contract Support Services
Support for Warehouse Management Systems
We pride ourselves on the ability to provide quality support to our customers 24/7. In an age where Lean Manufacturing and Just-in-Time production is the norm, companies can not afford to be down due to system or hardware failures. This has led many of our customers to purchase service/maintenance contracts that enable them to be up and running with minimal downtime in case of an emergency. We currently provide contract support to several corporations (both large and small) on IST developed systems, as well as existing customer systems. Given proper documentation, we can provide both remote and on-site support for any of your current warehouse software or hardware systems.
Award Winning Support
IST has an award winning support team. Our team has over 70 years combined experience and is comprised of electrical engineers, industrial and system engineers, computer engineers and software developers. We were proud to be awarded the 2014-15 Whirlpool Integrated Supply Chain Special Services Award. In 2016, IST was awarded the Zebra Technologies "Service Reseller of the Year" for our service solution implemented at Whirlpool.
Our contract customers can have access to our 24/7/365 help desk. Help desk services include, but are not limited to:
At IST, we have the ability to provide remote support for hardware, software and remote systems.
Mobile Device Management
Using current technology in conjunction with our hardware partners, IST can support your mobile computing fleet remotely and provide analytics on your devices, such as device utilization, asset tracking across multiple locations, and other metrics to help improve productivity.
Support contract customers have 24/7 access to our help desk 365 days out of the year.
We offer a variety of flexible contract support options based on your company's needs.
- Flexible phone support based on your company's needs.
- On-site emergency visits at reduced rates.
- Reduced rates for software, hardware and solutions.
- Variety of options for contract support services