About Us

IST team photo
About IST

Industrial Service Technology (IST) specializes in optimizing operations across warehousing, manufacturing, and quality control with tailored software and hardware solutions.

Industrial Service Technology was founded in 1982 as a third-party maintenance company providing field service and depot repair of industrial electronic equipment and factory automation systems. Our early customers included Federal Express Corporation, John Deere, Texas Instruments, Winn Dixie Corporation, and Xycom, Inc.

By 1995, IST was handling third-party maintenance for major corporations like Ford Motor Corporation, General Dynamics, ALCOA Steel, 3M, Datum, Ltd. Whirlpool Corporation, General Motors, AT&T and CVS Drugs. We entered into service agreements with many of them to facilitate efficient operation, provide preventative maintenance, and immediate response to critical situations. As our customers grew, they asked us to facilitate control system expansions and provide customized software to enhance their operations. The experience and expertise we gained made it possible for us to pursue major system engineering projects. Our hardware background meant we knew how to make software work in a “real world” environment.

Today, IST delivers end-to-end solutions for warehousing, manufacturing, and quality control by combining advanced software, durable hardware, and cutting-edge connectivity. Our offerings include tailored software for workflow optimization, barcode solutions, and custom middleware interfaces, paired with industrial-grade hardware such as scanners, printers, mobile computers, and sensors. Through partnerships with leaders like Celona, Advantix, and Digi, we provide reliable connectivity solutions, creating seamlessly integrated systems supported by 24/7 service to meet your organization’s unique demands.

Our Mission

IST’s mission is to deliver innovative industrial solutions paired with exceptional customer service. We focus on understanding each client’s unique challenges, providing customized solutions that meet their needs, and fostering long-term partnerships built on trust and reliability.

Our Vision

Our vision is to be the trusted leader in providing innovative solutions and outstanding customer service, helping our clients achieve operational excellence. We strive to build lasting partnerships through integrity, expertise, and a steadfast commitment to exceeding customer expectations.

Our Journey

1982

IST Founded

1988

Acquired retired Xycom Products

1989

Began DATEM repairs

1990

Purchased entire DATEM catalog

1992

Started International Sports Timing division (istime.com)

1995

Began 3rd-party service contracting for major corporations

2006

Introduced ICCA (IST Conveyor Control Application)

2007

Introduced barcode scanning and mobile computing into the portfolio

2024

Released quality-tracking system